HELP FILE
- Launched last month, the Chrome Remote Desktop extension lets you connect to and control one computer from another but it can be especially handy for bridging the gap between PC and Mac.
- With remote control, it’s at your fingertips! How to use Screen Sharing on your MacBook. Lion’s Screen Sharing feature, which is available from iChat, can be turned on for individual users from the Sharing pane in System Preferences. You can allow access for all user accounts on your MacBook or limit remote access to selected users.
How can I remote control a customer's mac running macOS Catalina
Remote Control For Macbook Pro
MacOS Catalina (10.15) has added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5. In order to be able to remote control your customer's Mac running macOS Catalina (10.15), instruct them to perform the following steps.
Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.
Note: You can chat with your customer before they grant additional permissions.
Remote Control For Mac App
Remote Mouse is the easiest, most effective way to turn your iOS device into a wireless remote control for your Mac. Although remote access through a local network would be most effective, since the closer you are to the device the quicker the connection, it's also possible from anywhere in the world, providing the network is secure and fast.
Remote Control For Macbook
- In the top left corner of the desktop, click the Apple icon.
- Select System Preferences.
- Click Security & Privacy.
- Click the Privacy tab.
- Click Unlock, and enter your credentials.
- Make the following changes:
- In the left side bar, click Accessibility, and make sure the GoToAssistRemoteSupport box is checked:
- In the left side bar, click Screen Recording, and make sure the GoToAssistRemoteSupport box is checked:
- Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the session and try connecting again.End-users on Catalina 10.15.2 need to also perform the following additional setting:System Preferences > Security & Privacy > Privacy > Full Disk Access > GoToAssistRemoteSupport
- Click the Lock icon to prevent any further changes. Your settings are saved automatically.